Privacy policy

Privacy Policy

Last updated: June 19, 2026

At Sitchn, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sitchn.com and make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources. This includes:

Personal Identifiers: name, email address, postal address, phone number, and billing information.
Transaction Data: details about purchases, payment method (processed securely through third-party processors), and order history.
Technical Data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages.
Usage Data: information about how you interact with our website, including clicks, searches, and browsing behavior.
Communications: any messages or inquiries you send us via email or contact forms.

2. How We Collect Information

We collect information through the following means:

Direct Interactions: when you create an account, place an order, subscribe to our newsletter, or contact us.
Automated Technologies: cookies, web beacons, pixel tags, and similar tracking technologies that collect data as you browse our site.
Third-Party Sources: analytics providers (such as Google Analytics), advertising partners, and payment processors.

3. How We Use Your Information

Sitchn uses the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations, invoices, and shipping updates.
To manage your customer account and provide customer support.
To communicate with you about products, services, promotions, and updates (with your consent where required by law).
To personalize your shopping experience and deliver content relevant to your interests.
To improve our website, products, and services through data analysis and research.
To detect, prevent, and address fraud, security issues, and technical problems.
To comply with applicable laws, regulations, and legal obligations, including the FTC Act.
To enforce our Terms of Service and other agreements.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

Service Providers: trusted third parties who assist us in operating our website and conducting our business, including payment processors, shipping carriers, email service providers, and analytics platforms. These parties are contractually obligated to keep your information confidential.
Legal Requirements: when required by law, court order, or government authority, or to protect the rights, property, or safety of Sitchn, our customers, or others.
Business Transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: in any other circumstances where we have obtained your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

Essential Cookies: necessary for the website to function, including shopping cart and checkout functionality.
Analytics Cookies: help us understand how visitors interact with our site so we can improve it.
Marketing Cookies: used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information, visit the help section of your browser.

6. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

Right to Know: you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
Right to Delete: you have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
Right to Opt-Out: you have the right to opt out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at contact@sitchn.com. We will respond to verified requests within 45 days as required by law.

7. Email Communications and CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all marketing emails we send will clearly identify Sitchn as the sender, include our valid physical postal address (15000 Park Row, Apt 234, Houston, TX 77084-4165, United States), and provide a clear and conspicuous way to opt out of future marketing emails. We will honor opt-out requests within 10 business days. Transactional emails related to your orders are not subject to opt-out requirements.

8. Data Security

We implement a variety of technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction data may be retained for up to 7 years for tax and accounting purposes. When your data is no longer needed, we will securely delete or anonymize it.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@sitchn.com and we will promptly delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.